Revolutionizing Telecom in CaPE Verde

Our collaboration with the largest private telco operator in Cape Verde was a game-changer in the telecommunications landscape. Tasked with enhancing efficiency and uncovering new revenue streams, our multifaceted project focused on reducing the time to install internet in consumers' homes while optimizing team organization.

To address installation challenges, we immersed ourselves in the local context, setting up shop in Praia downtown. By engaging directly with consumers, we not only gained invaluable insights but also showcased prototypes developed within days. This immersive and agile approach significantly reduced installation times, creating a positive impact on customer experience.

Simultaneously, our team spearheaded initiatives to explore new revenue streams and develop innovative projects. The immersive strategy, where prototypes were swiftly brought to consumers, was hailed as outstanding by our client. It not only accelerated the pace of decision-making but also fostered an innovation culture within the organization.

The project's success extended beyond streamlined installations. It marked a cultural shift, introducing a new way of working that prioritized customer-centric innovation. This transformation resulted in improved customer experiences, reduced costs per installation, and the identification of new revenue sources, propelling our client toward sustained growth in the dynamic telecom landscape of Cape Verde.